What's the point of customer investment strategies?
2009 has borne witness to the worst economic recession for several generations, and has truly tested the mettle of customer strategies. We talk to some of the leading experts from the wide world of customer relationship management (CRM) to discuss their assessment of this critical time for businesses investing and struggling with customer strategies.
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The Bottom Line:If Mr Cable has his way...
"If Mr Cable had his way, all the big banks would be broken up and bonuses would be virtually eliminated - a sure-fire way in my view of guaranteeing an end to the UK’s ability to compete as an international financial centre. Let’s not forget that this is a man who is on record as saying that everyone who works in a bank has an ‘aristocratic lifestyle’ clearly demonstrating his lack of understanding of the sector." A tough line on bankers’ bonuses could make a brain drain of financial talent a distinct possibility, warns Paul Marsden. Read more