The Middle Manager in Outsourcing and Offshoring: Dispensable Cost or Resource - Part 1
- With outsourcing decisions increasingly falling under the remit of the CFO, where does responsibility really lie? Professor Leslie Willcocks and Catherine Griffiths of the London School of Economics offer up their analysis.
What do Middle Managers (MMs) do and what are their roles in making an outsourcing arrangement successful? For many years, the justification for introducing technology has been to remove layers of MMs, and make certain procedures redundant. In the 1980s and 1990s, high profile management advisers such as Tom Peters and Michael Hammer considered the removal of MMs a major corporate objective as they argued for shorter reporting lines and simple structures.
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