How to lead the way out of recession
- What’s the point in so-called leaders?
- Given the remuneration levels, are they anything more than overhead?
- Like teabags, we know how good they are only when they’re in hot water
Ken Blanchard says the four components that constitute a successful customer-centric organisation are treating customers right, treating staff right, having the right target and having the right kind of leadership. It is this final element that is the catalyst for all the others.
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The Bottom Line:If Mr Cable has his way...
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