Customer retention drops to new low as two-thirds of customers consider swapping insurance and banking providers this year.
Almost two-thirds (61%) of consumers are actively considering "switching" insurance providers in the next 12 months, with 63% saying the same about their banks.
500 consumers across the US and UK were surveyed about attitudes to their current financial services providers by enterprise communications company, Thunderbird.
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Political strategy needed to show that Britain is still great for business, says Richard Thomas
"Out of one side of his mouth, Gordon Brown is saying he will make Britain an attractive place to invest, but out of the other he is clobbering higher earners with 50%, which sends out the opposite message.